![]() ![]() The app acts as a primary entity which authenticates user’s device and Remote Cast & Control Session. The first step to use Remote Cast & Control on Mac devices is to install & setup the Remote Support app. Setup Step 1: Install & Setup Remote Support app Make sure that you have either an Enterprise Plan subscription or if you are IN-Trial then you have requested the access for this feature. Browser: Chrome is recommended browser (on Scalefusion Dashboard) for smooth running of Remote Cast & Control feature on Mac devices.The device should be enrolled with Scalefusion.Mac OS version: The minimum version should be 10.14 or above.In the document we will describe how Scalefusion's Remote Cast & Control feature is implemented and works on managed Mac devices. Educational institutions can conduct guided sessions.IT Admins can easily troubleshoot any problems faced by end users on their Mac devices, remotely.The feature allows the active device screen to be shared between the device user and the IT admin wherein the latter can direct, guide and assist the user to resolve a specific device issue or to raise a ticker for further escalation.Īs a result, Remote Cast & Control feature offers a number of benefits. Scalefusion supports remote device troubleshooting on its managed Mac devices, through its Remote Cast and Control feature. ![]()
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